Outboind email SMTP issue

[Brad]

Hi there,

New to EspoCRM - just installed on our server . 8.1.5 - I have an issue trying to connect outbound to our 3rd party SMTP provider.

This is the error log

[2024-03-18 14:49:48] ERROR: Email sending error: 5.7.1 <info@mydomain.com>: Sender address rejected: not logged in
[2024-03-18 14:49:48] WARNING: Email sending:unknownError; 0

Now I am using the same details in group email IMAP & SMTP and it connects and works just fine (in Group emails SMTP I use "PLAIN" ) There does not seem to be an option for outbound to set authorisation method ( not sure if this is the issue ) I have tried adding this to config file 'smtpAuthMethod' => 'PLAIN',

Nothing has worked.

I have checked and checked and checked all settings everything is bang on.

Any help would be greatly appreciated.

All the best.

[yuri]

Hi,

You can use Group Email Account as the default outbound account. Just specify its email address in the Outbound Emails settings. SMTP parameters is settings is a legacy that likely will be removed in the future.

[yuri]

From Address should be set. Server should be empty.

[Brad]

From Address should be set. Server should be empty.

Hi Yuri, thank you for your replies and screen captures - This is what I am currently using, I have a group email account working as expected - I just wanted to make sure everything is setup correctly.

Many thanks