Assign a specific team when system has created new case

[concept]

Hi,

Is it possible to assign a specific team when the system has created the new case from email to case?
I’m trying with BPM and workflow, but it doesn’t work.

Any suggestions?

Thank you.

[lazovic]

Hi concept,

Could you first tell me why the built-in functionality is not suitable for you, where you can select a team that will be in the list of teams for the created case?

[concept]

hello @lazovic , thanks for the answer.
I can’t do the direct assignment ONLY to the team because it requires the assigned user as mandatory field, so I was trying to use BPM and workflow, as well as the formula but with zero results.

[lazovic]

concept,

I just tested this functionality by checking the Required checkbox for the Assigned User field.
When I receive the email, a case is created with the team I selected in the settings and an empty assigned user.

Settings for the Email-to-Case feature:


Assigned User field settings:



Created case:

[concept]

hello,
thanks for the answer and sorry if I answer just now but I found that those settings did not work for me because my custom module had an error in the source code. Now everything is working properly.