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  • Assign a specific team when system has created new case

    Hi,

    Is it possible to assign a specific team when the system has created the new case from email to case?
    I’m trying with BPM and workflow, but it doesn’t work.

    Any suggestions?

    Thank you.

  • #2
    Hi concept,

    Could you first tell me why the built-in functionality is not suitable for you, where you can select a team that will be in the list of teams for the created case?

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    • #3
      hello @lazovic ​ , thanks for the answer.
      I can’t do the direct assignment ONLY to the team because it requires the assigned user as mandatory field, so I was trying to use BPM and workflow, as well as the formula but with zero results.​
      Last edited by concept; 09-26-2023, 10:31 AM.

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      • #4
        concept,

        I just tested this functionality by checking the Required checkbox for the Assigned User field.
        When I receive the email, a case is created with the team I selected in the settings and an empty assigned user.

        Settings for the Email-to-Case feature:

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        Assigned User field settings:

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        Created case:

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        • #5
          hello,
          thanks for the answer and sorry if I answer just now but I found that those settings did not work for me because my custom module had an error in the source code. Now everything is working properly.

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