How to reproduce:
Click on a phone number of the lead, let's say lead's phone is busy, click again (in 2 seconds)

What happens:
CRM offers to open Facetime/Skype to make an outgoing call

What was before (and is expected):
That CRM will call again

Current workaround:
If you wait 30+ seconds (right?) it allows you to call again using the system


Question, is this a bug or a feature? If a feature, where can we change the timeout between the calls?

Thanks