Question about email campaign.

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  • minhaj
    Member
    • Jan 2023
    • 72

    Question about email campaign.

    Hello everyone. Recently I start a campaign. I noticed that I got 0 bounced but there are several Undelivered Mail Returned. You can see in my screenshot. I thought Undelivered Mail will be counted as bounced. Can anyone explain me this please ?

    One more curiosity I have, Can I see "Opened, Clicked, Opted Out" in a single email just like I can see on a campaign ? I mean without creating a campaign sending from a lead.
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  • esforim
    Active Community Member
    • Jan 2020
    • 2204

    #2
    Sorry I can't help!

    Reading the documents here it say this:


    I'm guessing it track by some sort of Header or formatted bounce email? There is also this Group-Email requirement as well.

    Comment

    • yuri
      Member
      • Mar 2014
      • 8442

      #3
      You need to enable VERP (if your SMTP supports it) for better bounce handling. https://docs.espocrm.com/user-guide/...mail/#settings

      > One more curiosity I have, Can I see "Opened, Clicked, Opted Out" in a single email just like I can see on a campaign ? I mean without creating a campaign sending from a lead.

      No.
      If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

      Comment

      • minhaj
        Member
        • Jan 2023
        • 72

        #4
        Thank you for helping me.

        Comment

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