Creating Follow-up Calls for Existing Calls in EspoCRM v7.4.3

[sridharj]

Hello EspoCRM community,

I'm currently using the self-hosted EspoCRM version 7.4.3, and I'm having trouble finding an option to create a follow-up call for an existing call. In earlier versions, I recall there was a 'Follow-up' section in the 'Call Details' form, which allowed me to create a follow-up call easily.

However, in version 7.4.3, I cannot find this option. Has the process changed in this version, or is there a setting I need to enable to access this feature?

I would appreciate any guidance or suggestions on how to create follow-up calls in the current version of EspoCRM. Thanks in advance for your help!

[Vadym]

Hi sridharj,

Please tell me, what VoIP Integration version do you use?
Also provide screenshots and EspoCRM error log to investigate this issue in more detail.