Cannot Add Portal User as Follower - EspoCRM Open Source Community Forum

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marcbeinder

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Join Date: May 2018

Posts: 68
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#1

Cannot Add Portal User as Follower

01-12-2023, 01:10 AM

Hello,

I'm struggling to add a portal user as a follower of a case. The error I'm getting says that the user does not have access to the stream for the record. However, the user does have access because the case is for this contact.

Below is how Contacts and Portals are configured.

Contact A is Portal User A
Portal User A has access to the Support Portal
The Support Portal has the Support Portal User Role
The Support Portal User Role has access to case stream on a contact level.

I cannot seem to figure out what I am missing.

Please advise
Tags: acl, cases, portal, portal user
marcbeinder

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#2

01-12-2023, 01:11 AM

One important note: The Portal User auto-follows the case when the case is created from an incoming email. I'm having this issue when the case is created by a regular/admin user.
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yuri

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Join Date: Mar 2014

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#3

01-12-2023, 06:28 PM

It was a bug. Fix: https://github.com/espocrm/espocrm/c...4598adb7a2977e

If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.
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marcbeinder

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Posts: 68
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#4

01-12-2023, 06:43 PM

Thank you yuri!!
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