Remove default case number [#Value] in case autoreply

[abhilash.kumar.niit]

Hi , Does this solution Removes the default value of case from the subject??

[rabii]

you need to create a custom activities panel for case entity, follow steps below:

1- Create a new file under custom/Espo/Custom/Resources/metadata/ClientDefs/Case.json

{
"sidePanels":{
"detail":[
{
"name":"activities",
"label":"Activities",
"view":"custom:views/case/record/panels/activities",
"aclScope": "Activities"
}
],
"detailSmall":[
{
"name":"activities",
"label":"Activities",
"view":"custom:views/case/record/panels/activities",
"aclScope": "Activities"
},
]
}
}​

2 - Create the custom activities panel under client/custom/src/views/case/record/panels/activities.js

define('custom:views/case/record/panels/activities', ['crm:views/record/panels/activities'], function (Dep) {
  return Dep.extend({
      getComposeEmailAttributes: function (scope, data, callback) {
         data = data || {};
         Espo.Ui.notify(' ... ');
         Dep.prototype.getComposeEmailAttributes.call(this, scope, data, function (attributes) {
             attributes.name = this.model.get('name');
             this.ajaxGetRequest('Case/action/emailAddressList?id=' + this.model.id).then(function (list) {
             attributes.to = '';
             attributes.cc = '';
             attributes.nameHash = {};
             list.forEach(function (item, i) {
               if (i === 0) {
                    attributes.to += item.emailAddress + ';';
               } else {
                    attributes.cc += item.emailAddress + ';';
              }
            attributes.nameHash[item.emailAddress] = item.name;
       });
      Espo.Ui.notify(false);
      callback.call(this, attributes);
       }.bind(this));
    }.bind(this))
   },
 });
});

Hope this helps.

[Emilvb]

Hi All,

Does anyone know how we can adjust this?

[Emilvb]

I'm trying to remove the default case number in the subject field.

Searched on Google, but unfortunately i can't find the solution.

The subject in E-mail templates is like {Case.casenumber} {Case.name} ABC02345 Testcase
When the case-autoreply is send the subject is like: [#23] ABC02345 Testcase

How can i remove the leading caseID ([#23] in above example?

Thanks in advance.

Emil