Can't compose Email from my CRM

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  • fioreid
    Junior Member
    • Oct 2022
    • 16
    #1

    Can't compose Email from my CRM

    I have this problem with composing emails from my CRM. How can I fix this?
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    • shalmaxb
      Senior Member
      • Mar 2015
      • 1616
      #2
      Hello, first place to look is always log file in data/logs. Mostly there are some hints. If not, post here more information: version, hosting etc.

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        • lazovic
          Super Moderator
          • Jan 2022
          • 820
          #3
          Hi fioreid,

          It looks like you checked the Use an external email client checkbox in your user's Preferences (click on the three dots in the upper right corner of your instance and select Preferences from the drop-down menu).

          When you uncheck this box, you will be able to compose email directly from EspoCRM.

            Comment

            • fioreid
              #3.1
              fioreid commented
              10-19-2022, 08:59 AM
              Editing a comment
              Wonderful, thanks a lot!
            • yuri
              Member
              • Mar 2014
              • 8562
              #4
              IMPORTANT. Read before posting. How to report a bug - EspoCRM Open Source Community Forum
              https://forum.espocrm.com/forum/bug-reports/23321-important-read-before-posting-how-to-report-a-bug
              What to provide in a bug report: It may be helpful to know if there are any errors logged: in the Espo log in data/logs directory; in the web server error log; in the browser console (F12 key). Provide steps for reproducing the issue explicitly. Provide the EspoCRM version number. If your version is not the latest, it
              If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

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