What to provide in a bug report:
Additional info:
- It may be helpful to know if there are any errors logged:
- in the Espo log in data/logs directory;
- in the web server error log;
- in the browser console (F12 key).
- Provide steps for reproducing the issue explicitly.
- Provide the EspoCRM version number. If your version is not the latest, it's possible that the bug is already fixed.
- Provide the PHP version number.
- Provide the Database platform name (MySQL, MariaDB, PostgreSQL) and version number.
Additional info:
- Bug reports that are not clear and don't have steps to reproduce are moved to another category or deleted.
- If you are not sure whether the issue is a bug, create the topic not in the Bug Reports category (e.g. in General Discussions, where the rules are more lax).
- Troubleshooting article may be helpful.
- If your problem is emails not being received, notifications/reminders not being sent, workflows not processed, for a start, make sure that cron is configured and running.
- If you use a not up-to-date EspoCRM version, consider upgrading. The bug might have already been fixed.
- Requests for help posted in the Bug Reposts category will be deleted. Requests for help presented as bugs are highly reprehensible.
- Only issues related to the EspoCRM application and official extensions should be posted in the Bug Reports section. Issues related to the documentation or site should not be posted here.
- The issue may be not a bug, but a documented behavior. Checking the docs may be reasonable.
- The issue may be with a 3rd party extension. Checking with the extension uninstalled may be reasonable.
- Please try not to use phrases like "big problem", "huge issue", "very annoying", etc. No need to use exclamation marks as well.
- Don't hijack threads. Create a new topic for a separate issue.