Portal users not being notified by email about posts

[rodrigocoelho]

The users can see the posts, can post, the configuration tells to notify by email the portal users about posts, but nothing happens.
But when the user posts in the portal, a normal user receives the notification by email, as expected.

yuri

[victor]

Hi rodrigocoelho,

Email Notification for Users work when this User is not online. When the user is logged in and online, he receives a simple notification (the bell in the upper right corner).

[yuri]

If a user managed to read an in-app notification before an email is sent, the email will be bypassed. There a configurable delay for email notifications (plus cron processing time).

[rodrigocoelho]

If a user managed to read an in-app notification before an email is sent, the email will be bypassed. There a configurable delay for email notifications (plus cron processing time).

The delay is configured as 0.
The user (portal user) is not logged in. Something weird. Did you get it reproduced?

[yuri]

We have this feature working in our customer portal.

[lazovic]

Hi rodrigocoelho,

Can't reproduce your issue, all email notifications are sent properly.

Please go to Administration > Scheduled Jobs, click on the Jobs button in the upper right corner and search for Send Email Notifications. Are there records with Failed status?

[rodrigocoelho]

Hi rodrigocoelho,

Can't reproduce your issue, all email notifications are sent properly.

Please go to Administration > Scheduled Jobs, click on the Jobs button in the upper right corner and search for Send Email Notifications. Are there records with Failed status?

They are being sent. Only the portal users don't receive...

Take a look below..

[rodrigocoelho]

FORGET it, just tried AGAIN and it worked.

Sorry folks.

Please forget this post. Thank you for your time...

[Mark]

maybe someone knows whether it's possible to send email notifications about new stream posts in a record for the associated contact, without creating a portal user for that contact? We were thinking maybe it would be possible to do it through a workflow, when a post record is created and certain conditions are met, unfortunately, we could not figure it out. But maybe there are some other ways or even a built-in functionality that does this?

[lazovic]

Hi Mark,

There is no such built-in possibility, but it is quite possible to arrange it with the help of Workflow:

Target Entity: Note
Trigger Type: After record created

Action: Execute Formula Script

$parentId = workflow\targetEntity\attribute('parentId');
$parentType = workflow\targetEntity\attribute('parentType');
$parentName = workflow\targetEntity\attribute('parentName');

$noteType = workflow\targetEntity\attribute('type');
$createdByName = workflow\targetEntity\attribute('createdBy.name');
$post = workflow\targetEntity\attribute('post');

$postUrl = string\concatenate('[your-instance-url]/#', $parentType, '/view/', $parentId);

$contactId = record\attribute($parentType, $parentId, 'contactId');
$contactEmailAddress = record\attribute('Contact', $contactId, 'emailAddress');

$emailSubject = string\concatenate('Post: ', $parentType, ' ', $parentName);

$emailBody = string\concatenate(
$createdByName, ' posted on ', $parentType, ' ', $parentName, '.', '\n',
'\n',
$post, '\n',
'\n',
'View: ', $postUrl
);

ifThen(
$contactId != null && $contactEmailAddress != null && $noteType != 'Create',
$emailId = record\create(
'Email',
'to', $contactEmailAddress,
'status', 'Sending',
'subject', $emailSubject,
'body', $emailBody,
'isHtml', false)
);

ifThen(
$contactId != null && $contactEmailAddress != null && $noteType != 'Create',
ext\email\send($emailId)
);​