Can't send emails after upgrade to 7.2.3

[lucakuehne]

Hi

Yesterday I updated our EspoCRM from 7.1.10 to 7.2.3.

Today I have one user who is unable to send emails from EspoCRM. He gets the following error message:

Error 403: Access denied
Assignment failure: assigned user or team not allowed.

Yesterday (before the update) he could send emails without any problem.

Logfile is also not very helpful:

ERROR: (403) Assignment failure: assigned user or team not allowed.; POST /Email; line: 418, file: ROOT_FOLDER\application\Espo\Core\Record\Service.p hp [] []

In the browser console I get the following errors:


I think it might be related to the changes for the custumizability of the emails (layout, fields, etc.). But I don't even quite get, what this error message means. yuri Maybe you can clarify what this error message means?

[lucakuehne]

For anyone having the same problem:
What did the trick for me, was adding a default team to the user, then it worked. And after I remove the default team, it still worked :-)

But this seems like a bug, doesn't it?

[yuri]

I could not reproduce. Tried to send an from a regular user w/o a Default Team.

[yuri]

Could be that the user had a default team that is not their team.

[lucakuehne]

No, the user had no default team at all.
I then tried adding a default team and it worked again.
I then tried removing the default team and it still worked.

[lucakuehne]

Today I had the same thing again...

The user wanted to send an email and it did not work. Then I added a default team to the user and it worked again.

But there is one thing I need to correct: If I remove the default team it still seems to work for some time. But If I remove the default team and clear the browser cache on the client it instantly does not work anymore.

So if the user has a default team it works, and if not, it does not work. Is this field mandatory all of the sudden yuri ?

[bandtank]

I am having the same issue. yuri - The "Email" scope is returning as False in Espo\Core\AclManager\checkScope. I can't send test emails, the "Send Email Invitations" button is missing from Meetings, and reports can no longer be sent via email from the Reports tab. Cron emails are still working. I do not know when this started happening, but I first noticed it yesterday. I am using 7.2.4 and I know it was working in 7.1.x.

   public function postActionSendTestEmail(Request $request): bool
    {
        $GLOBALS["log"]->debug("",[$this->acl->checkScope(EmailEntity::ENTITY_TYPE)]);
        if (!$this->acl->checkScope(EmailEntity::ENTITY_TYPE)) {
            throw new Forbidden();
        }​ 

[2022-09-23 09:36:24] DEBUG:  [false] []
[2022-09-23 09:36:24] DEBUG: API (403) POST /Email/action/sendTestEmail; Input data: {...}; Route pattern: /{controller}/action/{action}; Route params: Array (     [controller] => Email     [action] => sendTestEmail )  [] []
[2022-09-23 09:36:24] ERROR: (403) POST /Email/action/sendTestEmail; line: 79, file: /var/www/crm/application/Espo/Controllers/Email.php [] []​

I am logged in as an administrator. Something is definitely wrong, but I can't figure out where the permissions are stored in the database to know for sure where the problem originates.

[bandtank]

I am having the same issue. yuri - The "Email" scope is returning as False in Espo\Core\AclManager\checkScope. I can't send test emails, the "Send Email Invitations" button is missing from Meetings, and reports can no longer be sent via email from the Reports tab. Cron emails are still working. I do not know when this started happening, but I first noticed it yesterday. I am using 7.2.4 and I know it was working in 7.1.x.

public function postActionSendTestEmail(Request $request): bool
{
$GLOBALS["log"]->debug("",[$this->acl->checkScope(EmailEntity::ENTITY_TYPE)]);
if (!$this->acl->checkScope(EmailEntity::ENTITY_TYPE)) {
throw new Forbidden();
}​ 

[2022-09-23 09:36:24] DEBUG: [false] []
[2022-09-23 09:36:24] DEBUG: API (403) POST /Email/action/sendTestEmail; Input data: {...}; Route pattern: /{controller}/action/{action}; Route params: Array ( [controller] => Email [action] => sendTestEmail ) [] []
[2022-09-23 09:36:24] ERROR: (403) POST /Email/action/sendTestEmail; line: 79, file: /var/www/crm/application/Espo/Controllers/Email.php [] []​

I am logged in as an administrator. Something is definitely wrong, but I can't figure out where the permissions are stored in the database to know for sure where the problem originates.

FYI - My particular issue was fixed by enabling the Email entity. I'm still confused why this started happening recently because the Email entity has been disabled for a long time, but I'm happy it is resolved.

[lucakuehne]

FYI - My particular issue was fixed by enabling the Email entity. ...

What do you mean by "enabling"? Do you mean under "Administration" > "Entity manager" > "Email" > "Edit", and there uncheck the checkbox "Disabled"?
The checkbox has been enabled at our instance.

[bandtank]

What do you mean by "enabling"? Do you mean under "Administration" > "Entity manager" > "Email" > "Edit", and there uncheck the checkbox "Disabled"?
The checkbox has been enabled at our instance.

Yes, that is what I mean. Do you have the permission set correctly?