Hello, we have installed ESPO (version 7.1.9) and are basically satisfied. Unfortunately, it seems that the group email function is absolutely worthless(Apologies to the developers for having to say this so clearly and directly. Perhaps there was a reason to develop the function as it is, but we do not recognize that reason.) .
We understand a group email to mean not only that everyone imports the incoming emails for themselves, but that the group can work together on the mailbox. This requires that when an email is read, it is marked as read for everyone in the team. Likewise, if the email is moved to another folder, it must be moved to this folder for all users. We are very surprised that this does not work as this is a basic functionality of all CRM systems on the market. This should definitely and urgently be changed. In the current version, the group email function is absolutely worthless from our point of view. In this form, the entire ESPO system is absolutely unusable for us.
If the developers do not see it this way and do not change it in the coming update, please send me offers from programmers who can adapt this functionality accordingly. Otherwise, we will unfortunately have to discard ESPO and look for another system. This is a pity, as we have just bought the Avance Pack and are quite satisfied with it.
We understand a group email to mean not only that everyone imports the incoming emails for themselves, but that the group can work together on the mailbox. This requires that when an email is read, it is marked as read for everyone in the team. Likewise, if the email is moved to another folder, it must be moved to this folder for all users. We are very surprised that this does not work as this is a basic functionality of all CRM systems on the market. This should definitely and urgently be changed. In the current version, the group email function is absolutely worthless from our point of view. In this form, the entire ESPO system is absolutely unusable for us.
If the developers do not see it this way and do not change it in the coming update, please send me offers from programmers who can adapt this functionality accordingly. Otherwise, we will unfortunately have to discard ESPO and look for another system. This is a pity, as we have just bought the Avance Pack and are quite satisfied with it.
Comment