Inbound Email - Malformed header detected

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  • randyklein
    Junior Member
    • Sep 2015
    • 5

    #1

    Inbound Email - Malformed header detected

    I have my inbound email properly configured, and when I test the connection, it completes without issue. Up until recently, my inbound email worked perfectly fine. I've made no recent changes, but my email stopped working. I found the EspoCRM logs in the data/logs folder, and I'm seeing the following error each time the cron job runs:

    [2015-09-07 00:34:02] Espo.ERROR: InboundEmail 54a7204353ed0 (Get Message): [0] Malformed header detected [] []

    I've tried clearing the cache, and I've tried completely clearing out the inbox of the email account. Neither have worked. I'm at a loss. Thanks for any help.
  • yuri
    EspoCRM product developer
    • Mar 2014
    • 9639

    #2
    Hi

    This should be fixed in the 3.6.* version. What the version do you use?

    Comment

    • randyklein
      Junior Member
      • Sep 2015
      • 5

      #3
      I'm on 3.6.2. Still seeing the issue. I've recently upgraded (incrementally) from 3.2 to 3.6.2. I noticed the issue after the upgrade.

      Comment

      • yuri
        EspoCRM product developer
        • Mar 2014
        • 9639

        #4
        Can you confirm that emails now not being imported at all? Did it stuck with that bad email and now doesn't import any emails anymore?

        Comment

        • yuri
          EspoCRM product developer
          • Mar 2014
          • 9639

          #5
          Can you try to apply this small fix https://github.com/espocrm/espocrm/c...c7f1438c03d622
          Please let me know about result.

          Thanks

          Comment

          • randyklein
            Junior Member
            • Sep 2015
            • 5

            #6
            Unfortunately, still getting the exact same message: [2015-09-10 13:27:01] Espo.ERROR: InboundEmail 54a7204353ed0 (Get Message): [0] Malformed header detected [] []

            Was I supposed to clear the cache after changing the files? I didn't do that.
            Last edited by randyklein; 09-10-2015, 03:10 PM.

            Comment

            • yuri
              EspoCRM product developer
              • Mar 2014
              • 9639

              #7
              And you don't receive other emails, right?

              Comment

              • randyklein
                Junior Member
                • Sep 2015
                • 5

                #8
                Correct, it's not importing any emails from the mailbox. I tried setting up both the personal email, and the group email. Neither imported emails.

                Comment

                • randyklein
                  Junior Member
                  • Sep 2015
                  • 5

                  #9
                  I quick update to this. I'm not sure exactly what's going on, but it appears to be fixed. I havent used the site in a few days (and havent made any changes), but I logged in this morning, and all of the missing emails were now imported. A week or two ago, I also tried to update the logo, but the logo that shows in the top left never actually updated. I just ignored this issue. However I also noticed this morning that the logo was also updated. I've cleared the cache many times before in trying to fix both issues, so I don't think it was that. Perhaps it's coincidence, but I'm guessing it isnt. I have absolutely no idea how this was fixed.

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