Strange problem with layout sets

[peterberlin]

Hello,
layout-set are a good thing and work very well in our installation
For one team only, layout-sets do not work.
I have created a lot of them. I have looked at the layout_set, layout_record and teams tables.
I only test with lists of entities that I customize.
For the other teams these layout-sets work.
The changes with the layout manager also have an effect on this team.
Somehow the layout-sets are locked for this team.
espocrm 7.1.8
No error messages in the log file
peter

[shalmaxb]

did you check the roles?

[peterberlin]

I also suspected the rollers. But there is no entry for the layout sets.

[shalmaxb]

Have a look into your database (table layout_set). Maybe there is some old stuff not deleted. I had issues of that kind with other problems already. Deleting from the admin GUI sometimes does not delete in the database.

[peterberlin]

Hello shalmaxb

thank you very much for the hint. But the solution was much easier.
When you create a layout set, it is assigned to one or more teams. I have done that of course.
But I didn't know that this selection affects the user's default team.
All users in which no standard team was assigned in the user configuration have no connection to the layout sets.
I did not read that in the documentation.