Email Notifications not working

[shootify]

When creating a "New" Task or Case, email is not being send to the contact person upon creation, I need the contact person to be notified when a case or task is created for his "Account". It just works when a stream is updated, example when closing a case.
i just wanted to know if this is a actual issue or this is the way it supposed to be.

thanks in advanced.

[rabii]

go to the preference of the contact as a user and make sure he receives notification upon Task assignment.

[shootify]

go to the preference of the contact as a user and make sure he receives notification upon Task assignment.

everything is selected, it might be that this only works when mentions or status updates, i need it to received email notifications upon Task or Case created...

[rabii]

in this case if you have advanced pack then a workflow will do the trick.

[shootify]

in this case if you have advanced pack then a workflow will do the trick.

i dont have it, there should be another way...

[rabii]

Yes you can create a hook see: https://docs.espocrm.com/development/hooks/

[shootify]

is there anyone can share a hook code for that purposes?