System deletes Meetings and Calls

[Laimonas]

Hi guys,

I have encountered a problem when the System deletes Meetings and Calls.

I have created a meeting at 13:41 PM.
After 20 min I could not find my meeting on the Calendar - it was gone!
I looked up the Action History and found my Meeting (the Action was "created").
I opened that Meeting and I see that it is actually deleted! (The Meeting was modified by System at 14:00 PM)
However, neither logs nor Action history shows any signs, that it was deleted. Action History shows records where my Meeting was "Created" and "Read".

I am not sure how to track this bug and fix it. Any suggestions?

[eymen-elkum]

You may have linked meeting to a parent entity using inline edit feature, and removed it from there, or some workflow or formula

[Laimonas]

It looks like everything is ok, the meeting still has its Parent

[Vadym]

Hi Laimonas,

Please provide screenshots of Administration -> Extensions and Administration -> Scheduled Jobs
to investigate this issue in more detail.

[Laimonas]

Here is the Scheduled job list, it looks like Google or Outlook Integration could do the harm when looking at the scheduling time. Although the log shows only a "Success" message in both jobs.

[Vadym]

Hi Laimonas,

Please try to disable Outlook integration, clear cache/rebuild and check the issue.

[lazovic]

Hi Laimonas,

I can't reproduce your problem, unfortunately. I use the same versions of EspoCRM and the Outlook Integration extension, also I use the same settings for the Outlook Calendar.
Perhaps, as eymen-elkum said, some Workflow or Formula really works for you, after which Meetings and Calls are removed from your instance? Check it out please.

[Laimonas]

Well, the easiest way sometimes is the right way
Disable / Enable Outlook integration in every account did the job!
Since I have both Google and Outlook Integration, previously created meetings have duplicates (or maybe there is another reason for that).
Previously created meetings look like that in my calendars (see picture attached).
New meetings look good and clean