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Removing case number from default email subject when composing email

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  • Removing case number from default email subject when composing email

    Searched through the settings and on Google, cannot find an answer.

    When you compose a new email from a Case (Activities -> Compose Email) it prefills the fields for Parent, To and Subject.

    I would like to remove the ticket number from the default subject text. For example with a case called "Case Title". Change the default subject from "[#55] Case Title" to just "Case Title".

    How can this be done?

  • #2
    Hi hunterwebs

    It can be implemented by coding only.

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