Round-Robin stuck on a particular user

[toluwaniyi]

Hello Guys,

We have a couple of Teams on our CRM with their various workflows but on one of the teams, the round-robin is stuck on a single user. We have tried almost everything we can even up to deleting and re-creating the teams from scratch. Yet, it is still the same.

I'll appreciate any tips on how I can handle this.

Thanks.

[alexisc]

Hello Guys,

We have a couple of Teams on our CRM with their various workflows but on one of the teams, the round-robin is stuck on a single user. We have tried almost everything we can even up to deleting and re-creating the teams from scratch. Yet, it is still the same.

I'll appreciate any tips on how I can handle this.

Thanks.

the same thing happened to me now, did not change or update anything

[alexisc]

i solved my problem
- I improved the flowchart that worked for me before and created a new one as a "duplicate", it seems that duplication of the flowchart causes an error, try creating the flowchart again

[toluwaniyi]

Hi Alexisc, do you mean I should delete the flowchart and re-create it?

[alexisc]

Hi Alexisc, do you mean I should delete the flowchart and re-create it?

yes try this

[toluwaniyi]

Thank you so much Alexisc. It worked.