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Round-Robin stuck on a particular user

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  • Round-Robin stuck on a particular user

    Hello Guys,

    We have a couple of Teams on our CRM with their various workflows but on one of the teams, the round-robin is stuck on a single user. We have tried almost everything we can even up to deleting and re-creating the teams from scratch. Yet, it is still the same.

    I'll appreciate any tips on how I can handle this.

    Thanks.

  • #2
    Originally posted by toluwaniyi View Post
    Hello Guys,

    We have a couple of Teams on our CRM with their various workflows but on one of the teams, the round-robin is stuck on a single user. We have tried almost everything we can even up to deleting and re-creating the teams from scratch. Yet, it is still the same.

    I'll appreciate any tips on how I can handle this.

    Thanks.
    the same thing happened to me now, did not change or update anything

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    • #3
      i solved my problem
      - I improved the flowchart that worked for me before and created a new one as a "duplicate", it seems that duplication of the flowchart causes an error, try creating the flowchart again

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      • #4
        Hi Alexisc, do you mean I should delete the flowchart and re-create it?

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        • #5
          Originally posted by toluwaniyi View Post
          Hi Alexisc, do you mean I should delete the flowchart and re-create it?
          yes try this

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          • #6
            Thank you so much Alexisc. It worked.

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