Hello everyone,
I've been trying to set up a QA audits entity to work with phone calls, chats and emails and I want it to show all 3 of them in a single field. I tried to set up a relationship Parent-to-Children and it works. However, when I go to the call, chat or email that is connected to the QA audit, I am not able to make them show the audit.
Basically, right now the QA audits show the linked call, email or chat. But the call, email or chat don't show the QA audit. Can you tell me if it is possible or do I have to separate each entity into a different field and use a One-to-One relationship?
I've been trying to set up a QA audits entity to work with phone calls, chats and emails and I want it to show all 3 of them in a single field. I tried to set up a relationship Parent-to-Children and it works. However, when I go to the call, chat or email that is connected to the QA audit, I am not able to make them show the audit.
Basically, right now the QA audits show the linked call, email or chat. But the call, email or chat don't show the QA audit. Can you tell me if it is possible or do I have to separate each entity into a different field and use a One-to-One relationship?
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