Switching off "Email-to-case"

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  • archibalt2
    Junior Member
    • Mar 2021
    • 15

    Switching off "Email-to-case"

    Hello,
    Espo generates a case for each incoming e-mail. I want to turn off this function. During my research in the forums I came across that there is an "e-mail-to-case" function that you can turn on and off. Unfortunately, I can not find anywhere described where this switching function is stored. Can anyone tell me where I can find this?
    Thanks in advance.
  • telecastg
    Active Community Member
    • Jun 2018
    • 907

    #2
    Hi,

    Go to Administration > Email > Group Email Accounts

    Select the email account and uncheck "Create Case"
    Click image for larger version

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    • archibalt2
      Junior Member
      • Mar 2021
      • 15

      #3
      Thank you for this helpfull respons!

      Comment


      • telecastg
        telecastg commented
        Editing a comment
        You're welcome
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