database import

[luc]

I made an export of my database, and at the time of importing it to copy it and use it, it did not mark any error, the problem came when I tried to log in to espocrm, it does not admit any user or password, so I could not enter Does anyone know what this is due to and how to fix it?

My database and my credentials are the same as the previous ones, also the espocrm version is the same

[eymen-elkum]

Passwords on espocrm are encrypted with a key that stored in config.php, named passwordSalt

Just copy the salt value from the old crm to the new one and the passwords will work again, but note that the previous users on the new crm will need to reset their passwords.

So you will choose between keeping passwords for old users or for now.

Here is how you can reset password from the console: php command.php set-password [username]

[telecastg]

Hello,

Maybe this post will help you. Check the steps having to do with password preservation.

https://forum.espocrm.com/forum/installation-and-upgrade-help/59330-upgrade-destroyed-something?p=61187#post61187

[luc]

So if I update my version of CRM, would I lose my information?
My version is already very old (5.2.5)

[esforim]

Shouldn't lose your information if you can update via CLI or GUI Admin. But your question was Exporting and Importing database so you would lose info if you don't do it correctly. telecastg post pretty much explain it step by step you can follow.

Do do a backup though, your version is quite old and you going to be in a world of hurt if you rush the upgrade.