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Hello,
How can I organise in the module case that the ticket number is in the subject field when answering e-mails?
The employees open a received e-mail and press the reply button.
Another solution would be to deactivate the reply button and the forward button in the case module.
How does this work?
peter
How can I organise in the module case that the ticket number is in the subject field when answering e-mails?
The employees open a received e-mail and press the reply button.
Another solution would be to deactivate the reply button and the forward button in the case module.
How does this work?
peter