problem with the case system (espo 5.9.3)

[peterberlin]

hello,

A ticket is created from an incoming email and a reply email is sent with the configured sender email address.

This sender address is the reply-to address.
this is ok.
If an employee sends an email from the case, his personal email address is used as the sender email.
This is why the replies no longer arrive in the case system.

The system cannot be used if the reply emails no longer arrive in the case system.

peter

[peterberlin]

I have found the solution in the group email account settings, which solves the main problem.

In the role, the rights to group mail accounts are set to "team".
Now the user can select the sender email address when creating an email from the case.
Unfortunately, the system's central email address is still displayed in the selection.
It would be good if one could define an email address in the selection field as the default / favourite.