Problems with uploading large files

[ciucaadrian11]

Hello dear staff EspoCRM,

I changed the following configurations (see below) and then I tried to upload a big size file (200MB) but without any chance. It is there any possibility to can upload big size files? If yes, what I have to change?

max_execution_time = 720
max_input_time = 720
memory_limit = 512M
post_max_size = 300M
upload_max_filesize = 300M

Thank you in advance for your help!
Best regards
Adrian

[shalmaxb]

Hi, try with Firefox. I had luck that way.

[ciucaadrian11]

Hello @shalmaxb
I tried with Firefox. I waited two hours but nothing happened. The file was not uploaded.
Thanks!

[espcrm]

Check out this thread: https://forum.espocrm.com/forum/gene...ng-large-files

[Nishan Perera]

Hi @ciucaadrian11

200MB is big file. What you need to do is increase the `memory_limit` value in the php.ini to what you have now. try with increasing to 2048 and check. if same thing happens try to increase that and check. But i'm not recommending to upload high capacity of files to CRM, because it can be caused some other problems.

[ciucaadrian11]

Hello Nishan,
I have increased the 'memory_limit' to 2048. Same thing. I can not upload the file. I have increased again the 'memory_limit' to 3072' same thing. I have no idea what I can to do to can upload big files.
Thank you for your support!

[Nishan Perera]

Hello Cluc,

Please try to increase these things too and check. After changes please restart the service.

max_execution_time = 720
max_input_time = 720
memory_limit = 512M

[ciucaadrian11]

Hello Nishan,

I have increased these things as you said (max_execution_time = 720, max_input_time = 720, memory_limit = 512M) but same thing.

Thank you!

[espcrm]

Hi ciucaadrian, the error is quite straight forward and it got to do with memory.

Maybe these questions might give you some idea:

1) Have you restart your PHP? or Apache?
2) Where are you uploading? Documents? Attachment Field? Email?
3) Do you have enough memory?, that 3072 sound bit odd.
4) Have you look at any Network monitor tools to see how fast/stable your upload is?
5) Have you tried a lower file size and see how it behave?

[ciucaadrian11]

Hello Dear Community Member,

I have restart the Apache.
The file is upload in attachment field.
I have changed the memory to 512, same thing.
Speed network is 1Gbps
I tried a file that have 80MB and work. If the file has over 100M, does not work.
I use espocrm version 5.7.6. PHP version 4.8.5.

Thank you for your support!

[Nishan Perera]

Seems its out of memory could you please check your localhost resources while uploading the data file.

[ciucaadrian11]

Hello Nishan,

You are referring to this system configuration? (see below):
Processor: INTEL(R) PREMIUM(R) CPU G645 @2.9GHz
Installed memory: 4GB (3,48 usable)
System type: 32 bit

Sorry for the question but I do not have many knowledge about software.

Thank you!
Best regards,

[Nishan Perera]

Hello ciucaadrian,

is it windows PC ? could you please check the PC resource while you uploading the file. you can check that from task manager or resource manager in windows.

[shalmaxb]

Hi, could you inform, where you are hosting? Local or Hosting? I read, that there could be a Problem with Plesk in its configurations, that interfers with upload.

[ciucaadrian11]

Hello,
@shalmaxb:I hosting it local.

Thank you!

[espcrm]

Are you using one of those Stack software? (WAPPS, AMPPS)

Maybe posting your PHP configuration table might give some clues.

[ciucaadrian11]

Are you using one of those Stack software? (WAPPS, AMPPS)

Maybe posting your PHP configuration table might give some clues.

Hello Dear Staff EspoCRM,

This print screen is helpful?

Thank you!

[ciucaadrian11]

Hello Dear Community Member,

I have restart the Apache.
The file is upload in attachment field.
I have changed the memory to 512, same thing.
Speed network is 1Gbps
I tried a file that have 80MB and work. If the file has over 100M, does not work.
I use espocrm version 5.7.6. PHP version 4.8.5.

Thank you for your support!

Hello Nishan,

Are these catches helpful?

Thank you!
Best regards,

[espcrm]

Hello Dear Staff EspoCRM,

This print screen is helpful?

Thank you!

That kinda good, but lacking information of full configuration; here is a guide to getting your full PHP Info if you Server/stack don't have it available by default.

https://www.inmotionhosting.com/support/website/create-phpinfo-page-to-see-php-settings/

PS. Also I'm not a staff member. Just an user like you.

[ciucaadrian11]

That kinda good, but lacking information of full configuration; here is a guide to getting your full PHP Info if you Server/stack don't have it available by default.

https://www.inmotionhosting.com/support/website/create-phpinfo-page-to-see-php-settings/

PS. Also I'm not a staff member. Just an user like you.

Hello Mister,

I have attached the full PHP Infos.

Thank you!
Best regards,

[shalmaxb]

Hi, still need more information:

1. what filetype (file-extension)
2. name of the file: any spaces, not allowed chars?
3. Any error message?
4. Espo Log-file (in root/data)

[ciucaadrian11]

I found this error in:\xampp\htdocs\espocrm\data\logs:

[2020-09-07 05:41:44] Espo.WARNING: E_WARNING: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? {"code":2,"message":""continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"?","file":"D:\\xampp\\htdocs\\espocrm\\vendor \\t ecnickcom\\tcpdf\\tcpdf.php","line":17786,"context ":{"file":"D:\\xampp\\htdocs\\espocrm\\vendor\ \com poser/../../application\\Espo\\Core\\Pdf\\Tcpdf.php"}} []
[2020-09-07 07:10:35] Espo.ERROR: Formula failed: Class \Espo\Core\Formula\Functions\StatusType was not found. [] []

[espcrm]

Hi shalmaxb,

I don't think file type and filename is an issue for him. Since he can upload file below <100mb but get error when it above that.

---

I had a look at the PHP info file. Have you check this log to see if there any clues?

xampp\php\logs\php_error_log

Also look at this folder: \xampp\tmp
This is where your upload get store temporary.


Setting-wise from your PHP file it seem all good to go. My only hunch left possibly be that you haven't restarted the PHP/Apache/Server yet. You could also try to use other stack instead of XAMPP and see if that work, for example: AMPPS or WAMP

[shalmaxb]

that`s right, but we don`t know, if the smaller file is formatted correctly (and equally to the large one) and if it is the same filetype as the larger one.
Just to exclude any issue of that kind.
But the log files should give some clues.

And for another stack, let me give you my 10cents: try laragon, I discovered this some weeks ago and it is so much more comfortable in every aspect.

https://laragon.org/

[ciucaadrian11]

I found this error in:\xampp\htdocs\espocrm\data\logs:

[2020-09-07 05:41:44] Espo.WARNING: E_WARNING: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? {"code":2,"message":""continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"?","file":"D:\\xampp\\htdocs\\espocrm\\vendor\\t ecnickcom\\tcpdf\\tcpdf.php","line":17786,"context ":{"file":"D:\\xampp\\htdocs\\espocrm\\vendor\\com poser/../../application\\Espo\\Core\\Pdf\\Tcpdf.php"}} []
[2020-09-07 07:10:35] Espo.ERROR: Formula failed: Class \Espo\Core\Formula\Functions\StatusType was not found. [] []

[espcrm]

Cool shalmaxb, their HTTPS expired though (right on the day I open it). Other use might think "virus" but I know better than they must have forgotten to renew or don't want to pay for renewal.

Anyway I added it to my bookmark for future use. Are you using it as your development server?

ciucaadrian11 Best to post that log as a post, else it get lost in the comments.

From that error it say TCPDF which shouldn't be related to you, Formula? I dont think that will cause upload issue. But I'm out of idea at this point.