Highlight cases with new topic

[beevasya]

Hi
Please help me
With new email creates new case with status "New".
I assign this case to user and new status is Assigned.
But I can't to see any changes if customer sended new message to case. I would like to highlight cases with new messages (example, bold to all line in list).

[Nishan Perera]

Hello beevasya ,

Where do you want to show the highlighted label ? Is it in list view or inside the record ?

If it's in list view hope you can achieve it with workflow with custom field.

[emillod]

Maybe you should consider another type of notification? If you're using advanced pack, you could send notification to user which is assigned to case.

[bruce185]

I have a similar question, is it possible for the assigned user on a case to get an email when a case is updated i.e. the person who opened it sends a second email... is it possible for the assigned user to get an email telling them that their case has been updated?

[sergio]

Is there a way display when a new email recieved in a List view of Cases? My managers would like the case to be highlighted or an indicator displayed.