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Highlight cases with new topic

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  • Highlight cases with new topic

    Hi
    Please help me
    With new email creates new case with status "New".
    I assign this case to user and new status is Assigned.
    But I can't to see any changes if customer sended new message to case. I would like to highlight cases with new messages (example, bold to all line in list).
    Last edited by beevasya; 07-01-2020, 08:41 PM.

  • #2
    Hello beevasya ,

    Where do you want to show the highlighted label ? Is it in list view or inside the record ?

    If it's in list view hope you can achieve it with workflow with custom field.
    Cheers!
    Nishan.

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    • #3
      Maybe you should consider another type of notification? If you're using advanced pack, you could send notification to user which is assigned to case.

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      • #4
        I have a similar question, is it possible for the assigned user on a case to get an email when a case is updated i.e. the person who opened it sends a second email... is it possible for the assigned user to get an email telling them that their case has been updated?

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        • #5
          Is there a way display when a new email recieved in a List view of Cases? My managers would like the case to be highlighted or an indicator displayed.

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