Capture or report error in process

[salvix]

Hello, in a process (bpm), when a message task fails (server not available for example), how can we capture that error? Is there a place to check those errors?

Thank you.

[Maximus]

Hi,
For getting the error description on the EspoCRM side you need:
1. Enable the 'DEBUG' mode as it described here https://docs.espocrm.com/administrat...e-for-a-logger.
2. After getting an error, investigate a log file https://docs.espocrm.com/administrat...ng/#check-logs.

If you don't have access to the file system on the server, then you need to ask a server support service to make these changes and provide you a log file. There is no option to get an error description via UI.

[salvix]

Hello Maximus, thanks for the answer.
I knew that. What I wanted to know is if there is a Workflow/BPM event that allows me to capture an unexpected error, or something at the code level that I can implement to find out when a process has failed.
I tried to create a workflow over BpmnUserTask but it doesn't trigger at least with the conditions I set, which are when the status is "finished" and BpmnFlowNode status is "failed".
I created this post because the answer doesn't let me add images.

[Maximus]

Hi,
Please investigate my screenshots. Hope it will give you a few more ideas.
As you may see, in my notification I set the link to BPM Flowchart that failed and point to the Target record. With this information, you can easily find this process in the BPM flowchart log.

[salvix]

Maximus, What's that green circle with a white arrow?

[dodom2]

Thank you Maximus! I've worked on this for an hour and finally found this post which guided me in the correct direction.

[salvix]

Tank you Maximus, I had tried something similar.