How to fetch a specific email again ?

[yuri]

Implemented in v10.0.

https://github.com/espocrm/espocrm/issues/3667

[victor]

You described the correct steps, and at the moment this is the only option to resolve this issue. That is, you need to create a new active Email Account with an older "Fetch Since", and either delete or deactivate the old one.

You asked if this would create duplicates of existing emails in your instance - No, it will not.

Personally I would do the following:
- Disconnected the problematic Email Accounts and deactivated them.
- Made their duplicates with the desired "Fetch Since".
- Deleted the old deactivated Email Accounts (existing emails will not be deleted).

[adam]

It was planned to add such a feature. Now, there's no such ability.

Does this mean that the steps above do not solve the issue? Is there any workaround to sync older emails for an account?

[yuri]

It was planned to add such a feature. Now, there's no such ability.

[adam]

Dear Yuri,

This is not for a specific email but in general, we want to set an earlier fetch date than the one originally set while configuring the personal email accounts.
Since you mentioned previously this is the "bad way" is there a better option for changing fetch dates?

Or if in the personal email accounts:

1. We disconnect the Outlook connection
2. Inactivate the email account
3. Duplicate it
4. Change the fetch date with the new one
5. Reactivate it
6. Connect it to Outlook

Should still be the solution? Would it not duplicate the emails already fetched prior to this?

Thanks in advance!

Does anyone have a best practice for this?

[adam]

Bad way:

1. Delete email (from UI is enogh).
2. Inactivate email account.
3. Duplicate email account, make it active and change 'fetch since' so that it's a date right before not fetched email.

Dear Yuri,

This is not for a specific email but in general, we want to set an earlier fetch date than the one originally set while configuring the personal email accounts.
Since you mentioned previously this is the "bad way" is there a better option for changing fetch dates?

Or if in the personal email accounts:

1. We disconnect the Outlook connection
2. Inactivate the email account
3. Duplicate it
4. Change the fetch date with the new one
5. Reactivate it
6. Connect it to Outlook

Should still be the solution? Would it not duplicate the emails already fetched prior to this?

Thanks in advance!

[tothewine]

Thanks. What do I do afterward? is this correct ?

4. Inactivate the duplicated email account
5. delete it.
6. enable the original account again

[yuri]

Bad way:

1. Delete email (from UI is enogh).
2. Inactivate email account.
3. Duplicate email account, make it active and change 'fetch since' so that it's a date right before not fetched email.

[tothewine]

Would like to know as well. I suppose one "cheat" method is to re-forward those email to yourself.

It will get send to yourself as "new" email and it EspoCRM should be able to fetch that?

I did that in the end but I wonder if enough information is stored in the Email entity for re-downloading the email with imap id.

[esforim]

Would like to know as well. I suppose one "cheat" method is to re-forward those email to yourself.

It will get send to yourself as "new" email and it EspoCRM should be able to fetch that?

[tothewine]

One email I received exceeded the maximum email size, showing the text: Not fetched. The email size exceeds the limit.
Now that I have increased the maximum email size, how do I make Espo fetch that specific email again?