Tracking URLs bug

[partomas]

Hello, I figured out that when we using "Tracking URLs" feature with URL, which have variable as parameter from CRM like client ID, the "Tracking URL" result return URL without variable values, only Variable itself. If link is set directly with the same variable, customer receive it with variables parameter.

As example: ....publicId={LicenseArchive.publicLicenseKey} instead of ...publicId=123

[yuri]

Hi,

Is it anywhere documented that placeholders can be used in tracking url? There's no such a feature I think.

[partomas]

So how I can track a url opening if I can't generate a individual urls in emails by setting parameters from CRM?

[yuri]

You can overcome the limitation by appending your URL parameter in the email template.

[partomas]

Might be I do it wrong, so please update how I must do it.

1. I create mail template with parameter in it As example: ....publicId={LicenseArchive.publicLicenseKey}.
2. Then sent a mail from template to customer and in customers mail I see a link with ...publicId=123 parameter.
3. I open "Tracking URLs" feature and in url I put the same URL from template wit publicId={LicenseArchive.publicLicenseKey} parameter. The goten "Tracking URLs" parameter I paste to mail template instead of current url.
4. I send test mail from template to the same customer and in redirected URL I see "publicId={LicenseArchive.publicLicenseKey}" instead of "publicId=123"

There are I come to conclusion that "Tracking URLs" feature have a bug and not extract parameters values from CRM

[partomas]

yuri any ideas how to fix tracking URLs feature to transfer a parameter from CRM in redirected URL?

[yuri]

I think it's not possible with tracking urls. Only static url are supported.

[yuri]

You suggest that you customize this method: https://github.com/espocrm/espocrm/b...Email.php#L318