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  • Empty Import Page

    hello everybody, i can't import contacts because the import page is empty. what can I do? Thanks in advance.

  • #2
    Hi,
    1. Press F12 button to open the developer tools. After, refresh a web page and provide screenshots with errors in the log and network tabs. Try to reproduce this issue in the incognito tab.
    2. Check the log file for the error description in the /data/logs directory.

    Comment


    • #3
      Hi Maximus, there is no error description in the log file but in find this in the "Console". Thank you for your help!

      VM975:129 Uncaught (in promise) TypeError: Cannot read property 'toString' of undefined
      at child.setup (eval at _execute (loader.js:94), <anonymous>:129:35)
      at child.initialize (bull.js:276)
      at child.Backbone.View (backbone-min.js:1224)
      at child [as constructor] (backbone-min.js:1884)
      at child [as constructor] (backbone-min.js:1884)
      at new child (backbone-min.js:1884)
      at Bull.Factory.<anonymous> (bull.js:114)
      at Bull.Factory._getViewClass (bull.js:93)
      at Bull.Factory.create (bull.js:110)
      at bull.js:843
      setup @ VM975:129
      initialize @ bull.js:276
      Backbone.View @ backbone-min.js:1224
      child @ backbone-min.js:1884
      child @ backbone-min.js:1884
      child @ backbone-min.js:1884
      (anonymous) @ bull.js:114
      _getViewClass @ bull.js:93
      create @ bull.js:110
      (anonymous) @ bull.js:843
      createView @ bull.js:828
      changeStep @ VM973:49
      afterRender @ VM973:60
      _afterRender @ bull.js:469
      (anonymous) @ bull.js:428
      (anonymous) @ bull.js:692
      getTemplate @ bull.js:1232
      _getTemplate @ bull.js:755
      (anonymous) @ bull.js:690
      tryReady @ bull.js:652
      _getNestedViewsHtmlList @ bull.js:657
      _getHtml @ bull.js:680
      (anonymous) @ bull.js:412
      render @ bull.js:410
      (anonymous) @ controller.js:310
      _makeReady @ bull.js:514
      _tryReady @ bull.js:500
      initialize @ bull.js:321
      Backbone.View @ backbone-min.js:1224
      child @ backbone-min.js:1884
      child @ backbone-min.js:1884
      child @ backbone-min.js:1884
      (anonymous) @ bull.js:114
      _getViewClass @ bull.js:93
      create @ bull.js:110
      (anonymous) @ controller.js:338
      master @ controller.js:244
      main @ controller.js:261
      actionIndex @ VM934:50
      doAction @ controller.js:213
      eval @ VM917:315
      getController @ VM917:382
      doAction @ VM917:313
      eval @ VM917:297
      triggerEvents @ backbone-min.js:369
      triggerApi @ backbone-min.js:356
      eventsApi @ backbone-min.js:155
      Events.trigger @ backbone-min.js:346
      dispatch @ router.js:337
      defaultAction @ router.js:314
      execute @ backbone-min.js:1517
      (anonymous) @ router.js:243
      checkConfirmLeaveOut @ router.js:200
      execute @ router.js:238
      (anonymous) @ router.js:228
      (anonymous) @ backbone-min.js:1788
      m.some.m.any @ underscore-min.js:5
      loadUrl @ backbone-min.js:1786
      checkUrl @ backbone-min.js:1776
      Show 29 more frames

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      • #4
        Should be already fixed in 5.8.2.

        Comment


        • #5
          YES, great - thank you very much!!!

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