Inbound Emails not reading mails inside the INBOX

[manosingh]

I configured SMTP mails and set up the CRON job which runs every 1 minute.

And i tried to send to send an Email from my application to outbound email it works and it shows in the Sent Items.

And i tried to send an Email from my Gmail to CRM admin email and its not receiving mail in the Inbox , but when accessing the view page of that personal accounts it shows the emails received

baseurl/#EmailAccount/view/id

Not sure how to bring this to INBOX , Let me know how to solve this , Any help is appreciated , Thanks in Advance

[Maximus]

Hello,
You should configure IMAP connection in the Personal Email Account to fetch inbound emails to EspoCRM.

[scanner]

Hello, did you manage to solve the problem? I have the same detail, the SMTP and IMAP settings are correct, but EspoCRM does not bring the emails.

[Alexandra]

Hello, I have the same problem. Did anyone fixed it?

[Maximus]

Hi guys.
If you are sure that the email was fetched by the IMAP connection, then make sure your user has a defined email address in his profile.
For the personal emails, the system shows emails in the Inbox when User's "emailAddress" is equal to the "ToEmailAddress" of the fetched email.