Error 500: No SMTP Param found for <user>

[Em Bee]

We have setup a user with the SMTP credentials of Office 365. As Admin when we send a test a email in Administration --> Personal Email Accounts --> (user name) --> SMTP --> Send Test Email it works. But when the user logs on and tries to send an email, we get an error message "Error 500: No SMTP Params found for <user>". What could be the problem?

[Maximus]

Hello,
What EspoCRM version do you use? Could you provide a screenshot with your Personal Email Account configs?

[Em Bee]

Sorry for the late reply. We are using v5.7. Attached

[Maximus]

One more little thing that I want to know is:
1. You have configured your Outbound Emails SMTP connection in the Administration section, right? Could you provide a screenshot with these configs?
2. Both, Personal Email Account and General Outbound Email have the same email address?

[Em Bee]

Please see attached screenshot. Thank you.

[Maximus]

Still can't reproduce. Does your user have some SMTP params in the Preferences in the top-right corner menu (3 vertical dots)?

[Em Bee]

First thank you for taking the time to respond. Sorry for my late responses. I am traveling and hence the slow responses.

No, there are no SMTP params in the Preferences (either Admin or User).

[Maximus]

Thank's for the screenshots.
Perhaps the cause of the issue is your user has 2 assigned email addresses and one of them is configured to SMTP and another one is not. When you are trying to compose an email from the email address w/o SMTP params, it throws this error.
Also, you can try to gather more info about this error. Open the data/config.php file, and find the next line: 'level' => 'WARNING', and change it to 'level' => 'DEBUG',. After, reproduce this error and investigate the error log file in the data/logs directory.