Incoming Email Issue and other scheduled jobs- Cron Jobs

[Ipbroad]

Hi, really hope someone can help me here, I've searched through the forum but have not yet been able to resolve this issue. I can only access through SSH. On a Linux shared host with Fasthosts running PHP 7.3 and Espo CRM version 5.5.6

I've successfully entered the Cron Job as requested in Scheduled Jobs - Note: Add this line to the crontab file to run Espo Scheduled Jobs:
* * * * * cd /home/domains/vol4/076/2269076/user/htdocs; /usr/bin/php -f cron.php > /dev/null 2>&1

But nothing happens - email has tested as OK no email syncs. I can of course send emails. At a guess this is also effecting other jobs.

I would be grateful for any support or even better step by step guides as I am totally useless when it comes to CronJobs

Thank you in advance.

[Talbot]

Maybe you can use a webcron service called easycron.com to trigger the script to run, it very easy to set up and easy to find issue.

[Maximus]

Hello,
Please check whether cron is not disabled in the Administration -> Settings. Check the EspoCRM error log file (espocrm/data/logs).

[Ipbroad]

Hi, sorry for the delay replying to your help - The Cron Job to retrieve the emails is showing as active - but I dont think has ever run. Nothing is in the error logs. My guess is that the job although is on the server is setrup incorrect - as I said before I'm new to Cron and have no idea what I am doing. Hence if there is a simple step by step guide then that would be great (or atleast if I get the thing working)
Thanks for the suggestion of easycron.com - not sure it will help as I am not convinced it is set up properly yet

[Maximus]

You have said that you can send the emails. I assume that cron is working good. Despite of this you can't sync emails and fetch them from your email box to EspoCRM. Check whether your IMAP settings is configured correctly.

[Ipbroad]

Hi, IMAP is correct - I've now managed to get a sensible answer from my hosts (last night and only taken 3 months) "You cannot run cron jobs on the shared hosting platform because the cron job needs to complete before the time out limit of 60 seconds." So looks like I need an alternative host if I'm wanting to receive emails to the system. Thanks everyone really appreciate the help