Email notifications not working?

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  • allphoto
    Junior Member
    • May 2019
    • 7

    Email notifications not working?

    I have set up general email account.
    I can send emails from the system.
    but I dont see any notifications being sent.
    Ive tried with many test accounts with Tasks, Meetings, Opportunities etc.
    nothing works

    in Administration » Notifications:
    i have all checked all in: Notifications upon assignment, Send email notifications about mentions in posts (...) etc.

    so what is the problem here?
    I'd appreciate some help
  • Maximus
    Senior Member
    • Nov 2018
    • 2731

    #2
    Hello.

    It works. Have you configured the smtp connections in the Administration -> Outbound Emails?

    Comment

    • allphoto
      Junior Member
      • May 2019
      • 7

      #3
      yes,
      as I said. I can send test email, or send emails from the emails section.
      that works fine.
      its just that any notifications emails are not being sent and I dont know why ?

      Comment

      • Maximus
        Senior Member
        • Nov 2018
        • 2731

        #4
        Check if these notifications aren't in your spam box. Also, go to Administration -> Scheduled Jobs -> Send Email Notifications. Is it active? Check in its log if there some failed job, or that which has the running status?

        Comment

        • allphoto
          Junior Member
          • May 2019
          • 7

          #5
          ok in the shceduled jobs i can see:
          Note: Add this line to the crontab file to run Espo Scheduled Jobs:
          * * * * * cd /var/www/html/EspoCRM; /usr/bin/php -f cron.php > /dev/null 2>&1

          so i understand that the emai notifications require cron?
          where is the cron tab file located?

          Comment

          • Maximus
            Senior Member
            • Nov 2018
            • 2731

            #6
            So I understand that email notifications require cron?
            Yes, the cron is necessary. Read the documentation to define how to configure the crontab file https://www.espocrm.com/documentatio...etup-a-crontab.

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