I cann't access to general settings

[yuri]

Please send me to the email address from which I replied to you a few days ago.

[jarmito1971]

This page have limit size to attach, can i help you to some email? really is small size, around 300kbs

[yuri]

Can you attach your custom directory?

[jarmito1971]

Receive message Error 403 You don't have an access to this area

[yuri]

Can you access url your_crm_url/#Admin ?

[yuri]

There's no super user on on-premise installations.

Did you customize any files manually before?

[jarmito1971]

1, this value doesn't change. Do you know any super user by default to get to access, for example I cann't to updated latest version

[yuri]

is_admin column. What value is set there?

[jarmito1971]

Exactely I have this value in my username, when updated version I had bad mistake about this field, then I opened ticket at Support and they did to run your query, but my table User hadn't this field, then I add field to table User in MySQL instance, I put data type Varchar (50) and run query

[yuri]

This is very weird.

Try to run the query:

UPDATE `user` SET is_admin = 1 WHERE user_name='YOUR_USER_NAME'

[jarmito1971]

After update to version 5.4.5 I haven't access to general settings with user with role administrator