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I cann't access to general settings

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  • I cann't access to general settings

    After update to version 5.4.5 I haven't access to general settings with user with role administrator

  • #2
    This is very weird.

    Try to run the query:

    UPDATE `user` SET is_admin = 1 WHERE user_name='YOUR_USER_NAME'

    Comment


    • #3
      Exactely I have this value in my username, when updated version I had bad mistake about this field, then I opened ticket at Support and they did to run your query, but my table User hadn't this field, then I add field to table User in MySQL instance, I put data type Varchar (50) and run query

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      • #4
        is_admin column. What value is set there?

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        • jarmito1971
          jarmito1971 commented
          Editing a comment
          1, this value doesn't change. Do you know any super user by default to get to access, for example I cann't to updated latest version

      • #5
        There's no super user on on-premise installations.

        Did you customize any files manually before?

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        • #6
          Can you access url your_crm_url/#Admin ?

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          • jarmito1971
            jarmito1971 commented
            Editing a comment
            Receive message Error 403 You don't have an access to this area

        • #7
          Can you attach your custom directory?

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          • jarmito1971
            jarmito1971 commented
            Editing a comment
            This page have limit size to attach, can i help you to some email? really is small size, around 300kbs

          • yurikuzn
            yurikuzn commented
            Editing a comment
            Please send me to the email address from which I replied to you a few days ago.
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