Email usually not coming

[Ellen]

Dear Tanya,
We are facing one very seriously issue is: about 2 or 3 days email will not come, with error in attached logs.
we have already set connect_timeout=900
wait_timeout=49800
max_allowed_packet=134217728
Is there any solution.
Thanks
Ellen.

[iconberg]

Check server logs too, both espocrm server and mail server, if not the same.

[Ellen]

Actually I have not got your point.Please make more clear.

[tanya]

Please check Email Account connection.

[Ellen]

We use gmail and it’s still ok.problem only in crm email

[Ellen]

Please help to check and advise .
"[2018-10-19 07:28:13] Espo.WARNING: E_WARNING: fgets(): SSL: Connection reset by peer {"code":2,"message":"fgets(): SSL: Connection reset by peer","file":"/var/www/espocrm/vendor/zendframework/zend-mail/src/Protocol/Imap.php","line":120,"context":[]} []
[2018-10-19 07:28:13] Espo.ERROR: CronManager: Failed job running, job [5bc98477b7974f64b]. Error Details: Job CheckEmailAccounts 5ac431d5d751d3a40: [0] cannot read - connection closed? [] []
[2018-10-19 07:28:15] Espo.ERROR: EmailAccount 5aab4325c32de8ef9 (Get Message w/ parser MailMimeParser): [0] cannot read - connection closed? [] []
[2018-10-19 07:28:42] Espo.ERROR: CronManager: Failed job running, job [5bc9852c533c3aa8a]. Error Details: Job CheckEmailAccounts 5bab36734796228b1: [0] cannot connect to host ; error = fsockopen(): unable to connect to ssl://imap.gmail.com:993 (Unknown error) (errno = 0 ) [] []
[2018-10-19 07:29:06] Espo.WARNING: E_WARNING: fgets(): SSL: Connection reset by peer {"code":2,"message":"fgets(): SSL: Connection reset by peer","file":"/var/www/espocrm/vendor/zendframework/zend-mail/src/Protocol/Imap.php","line":120,"context":[]} []
[2018-10-19 07:29:06] Espo.ERROR: CronManager: Failed job running, job [5bc98477b950b27b7]. Error Details: Job CheckEmailAccounts 5b69118a27b0ed34a: [0] cannot read - connection closed? [] []
"

[tanya]

https://forum.espocrm.com/forum/general/472-inbound-e-mail-error

check if your provider doesn't block the port 993