Select group email account automatically when replying to case email

[michib]

Hi to all,

I'm wondering if there is a way to force Espo to select the group email account as "from" by default when replying to a case email. As far as I can see it selects as From a personal email account if it is present in user configuration.

thanks,
Michele Baresi

[tanya]

There is no such option. You could develop it

https://github.com/espocrm/espocrm/blob/master/client/src/views/email/detail.js#L306

https://github.com/espocrm/espocrm/blob/master/client/src/email-helper.js#L53

As you can see, attributes.from is not set

[michib]

There is no such option. You could develop it

https://github.com/espocrm/espocrm/blob/master/client/src/views/email/detail.js#L306

https://github.com/espocrm/espocrm/blob/master/client/src/email-helper.js#L53

As you can see, attributes.from is not set

Hi Tanya,

Thanks for your hint; I'm definitely going to dig into it. I'm actually not as proficient as i'd like with javascript ... so it will take some time...
I think it could be a useful feature to implement in standard Espo: on email reply simply select the account matching the "to" address of the email object replyed.

best regards
Michele