Error 500:5.7.8 Authentication failed UGFzc3dvcmQ6,

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  • sleddie61
    Junior Member
    • Dec 2017
    • 25
    #1

    Error 500:5.7.8 Authentication failed UGFzc3dvcmQ6,

    Want to start off by saying thanks for all your efforts in developing this outstanding CRM platform! Has provided immense value to our small construction company. The application has been running smoothly for months. However...

    Did something stupid last week. Meant to run sudo apt update and ran upgrade instead. Hosed my server. Did fresh install and restored by data tables. Everything seems to be working ok except unable to send emails via SMTP. Get the error msg listed above.

    System:
    EspoCRM v5.1.2
    mySQL v5.7.21
    php v7.0.28

    Error log excerpt:

    [2018-04-15 15:55:04] Espo.ERROR: EmailAccount 5a5ccb43b645f29b3 (Select Folder) [0] cannot change folder, maybe it does not exist [] []
    [2018-04-15 15:55:51] Espo.ERROR: API [PATCH]:/:controller/:id, Params:Array ( [controller] => Email [id] => 5ad36d2d92f9c19d5 ) , InputData: {"isRead":true,"status":"Sending"} - 5.7.8 Error: authentication failed: UGFzc3dvcmQ6 [] []
    [2018-04-15 15:55:51] Espo.ERROR: Display Error: 5.7.8 Error: authentication failed: UGFzc3dvcmQ6 , Code: 500 URL: /EspoCRM/api/v1/Email/5ad36d2d92f9c19d5 [] []
    [2018-04-15 15:57:07] Espo.ERROR: API [POST]:/:controller, Params:Array ( [controller] => Email ) , InputData: {"status":"Sending","isRead":true,"isImportant":fa lse,"inTrash":false,"folderId":false,"isUsers":fal se,"isHtml":true,"isSystem":false,"isJustSent":fal se,"assignedUserId":"5a4771414e28d2009","assignedU serName":"Eddie Mahiko III","teamsIds":["5a5e3a37ad30ea208"],"teamsNames":{"5a5e3a37ad30ea208":"Team"},"body": "<p><br></p><br><p>Eddie Mahiko</p><p>Mgr., Construction Services</p><p>Larrabee &amp; Associates Inc.</p><p>W: (408) 364-9000</p>","attachmentsIds":[],"attachmentsNames":{},"attachmentsTypes":{},"subj ect":"test","to":"eddie.mahiko@zoho.com","bodyPlai n":"\n\n\n\nEddie Mahiko\n\nMgr., Construction Services\n\nLarrabee & Associates Inc.\n\nW: (408) 364-9000\n\n","from":"eddie@larrabeeandassociates.com" ,"cc":"","bcc":"","parentType":null,"parentName":n ull,"parentId":null,"selectTemplateName":null,"sel ectTemplateId":null} - 5.7.8 Error: authentication failed: UGFzc3dvcmQ6 [] []
    .
    .
    .
    [2018-04-15 16:55:09] Espo.ERROR: EmailAccount 5ad378e0de490be88 (Import Message w/ MailMimeParser): [HY000] SQLSTATE[HY000]: General error: 1366 Incorrect string value: '\xF0\x9F\x94\xB4 S...' for column 'name' at row 1 [] []
    [2018-04-15 17:04:07] Espo.ERROR: EmailAccount 5ad378e0de490be88 (Import Message w/ MailMimeParser): [HY000] SQLSTATE[HY000]: General error: 1366 Incorrect string value: '\xF0\x9F\x92\xA1 L...' for column 'name' at row 1 [] []
    [2018-04-15 17:10:33] Espo.ERROR: API [POST]:/:controller, Params:Array ( [controller] => Email ) , InputData: {"status":"Sending","isRead":true,"isImportant":fa lse,"inTrash":false,"folderId":false,"isUsers":fal se,"isHtml":true,"isSystem":false,"isJustSent":fal se,"assignedUserId":"5a4771414e28d2009","assignedU serName":"Eddie Mahiko III","teamsIds":["5a5e3a37ad30ea208"],"teamsNames":{"5a5e3a37ad30ea208":"Team"},"body": "<p><br></p><br><p>Eddie Mahiko</p><p>Mgr., Construction Services</p><p>Larrabee &amp; Associates Inc.</p><p>W: (408) 364-9000</p>","attachmentsIds":[],"attachmentsNames":{},"attachmentsTypes":{},"to": "eddie@larrabeeandassociates.com","bodyPlain":"\n\ n\n\nEddie Mahiko\n\nMgr., Construction Services\n\nLarrabee & Associates Inc.\n\nW: (408) 364-9000\n\n","subject":"test","from":"eddie@larrabeea ndassociates.com","cc":"","bcc":"","parentType":nu ll,"parentName":null,"parentId":null,"selectTempla teName":null,"selectTemplateId":null} - 5.7.8 Error: authentication failed: UGFzc3dvcmQ6 [] []
    [2018-04-15 17:10:33] Espo.ERROR: Display Error: 5.7.8 Error: authentication failed: UGFzc3dvcmQ6 , Code: 500 URL: /EspoCRM/api/v1/Email [] []

    Deleted personal email setup and readded. When I run test and send email. Says it's successful. However, when I try to reply to incoming email, get the error.

    Any help appreciated...
    Tags: None
    • yuri
      Member
      • Mar 2014
      • 8527
      #2
      Hi,

      Try to re-enter and re-save all SMTP passwords. In user preferences and Administration > Outbound Emails.
      If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

        Comment

        • sleddie61
          #2.1
          sleddie61 commented
          04-15-2018, 07:54 PM
          Editing a comment
          re-entered all email account info/passwords..same error msg...
        • sleddie61
          Junior Member
          • Dec 2017
          • 25
          #3
          Have re-entered and re-saved all SMTP passwords for both Admin>Outbound and Personal email account. Still getting error. Could you suggest steps to debug this? Not sure where to look to resolve. Thanks...

            Comment

            • yuri
              Member
              • Mar 2014
              • 8527
              #4
              It's not clear from your post what the error you finaly got.
              If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                Comment

                • yuri
                  Member
                  • Mar 2014
                  • 8527
                  #5
                  Where to debug: https://github.com/espocrm/espocrm/b...Email.php#L203
                  If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                    Comment

                    • sleddie61
                      Junior Member
                      • Dec 2017
                      • 25
                      #6
                      thank you...will see if i can track it down...

                        Comment

                        • sleddie61
                          Junior Member
                          • Dec 2017
                          • 25
                          #7
                          Took a different approach to resolving this problem. Wanted to post to hopefully save others some time. Ending up backing up my data using mysqldump, created a new instance of EspoCRM, copying the passwordSALT to the old config.php, then restoring the data into the new instance, replacing the new config.php with the edited old config.php and logging back in. Then ran a test email to verify and found authentication issues were resolved.

                          Keep up the good work! Love the application and the value it brings. All the best!

                            Comment

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