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Removed email not showing up in Trash folder

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  • 1-Net
    replied
    Hello,
    I would like to know if the trash can is deleted from the CRM?
    we move all emails to the trash if we want to keep the email.
    We want to keep all e-mails in the trash.
    Now I ask myself if the trash can be deleted automatically to save storage space or if the cache is deleted?
    Or do I have to move the e-mails to a folder so that they don't get lost?

    Thanks for your help

    Leave a comment:


  • sleddie61
    replied
    Thank you for the prompt reply!

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  • yuri
    replied
    Yes. You need to use move to trash and make sure that 'delete' action is forbidden for regular users to not to lose any email.

    Leave a comment:


  • sleddie61
    started a topic Removed email not showing up in Trash folder

    Removed email not showing up in Trash folder

    May be a learning curve issue...My removed email is not showing up in my Trash folder. Should I be using the Move to Trash option instead? If so, what is the Remove used for, destructive Delete? (Like Shift-->Delete in Windows).
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