Hi
A contact has two e-mail addresses. When he sends an e-mail to a group e-mail, a case is created. This only works with the primary email address. If e-mails come from a non-primary e-mail address, the contact is not assigned to the case.
Can you customize that? with formula?
peter
A contact has two e-mail addresses. When he sends an e-mail to a group e-mail, a case is created. This only works with the primary email address. If e-mails come from a non-primary e-mail address, the contact is not assigned to the case.
Can you customize that? with formula?
peter
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