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  • Emails And Cases Questions

    Hi,

    We have the following questions when using Email To Case option:
    1. How can we automatically save the contact that sends the case to us? We have been testing different workflows but no success.
    2. Email templates are GREAT. However, the "Email Template" field does NOT appear when responding to a case:

      Click image for larger version

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    3. Entity and layout manager is not available for emails. Any option to enable it?
    Thanks a lot for your time.

  • #2
    Hello

    1. You can override Inbound Email service (application/Espo/Services/InboundEmail.php). We could try to do this with workflows. If the are any news - will notify
    2. Now templates are disabled here, because they could be wrong parsed. Possible later will add this feature.
    3. http://forum.espocrm.com/forum/gener...-modify-fields

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    • #3
      Hi tanya ,

      Thanks for your help. We will try it.

      Best regards.

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