Importing CSV gives 500 Internal Server Error

[livewire]

Hi

Im having the latest version of ESPO CRM.. Everything works fine except for importing leads through a CSV file i get error 500... When i select the csv it shows all the data and when i press import, after a like 20 seconds i get error 500 in a small red box and when i view though firebug it says "500 Internal Server Error" ....

If i import like 100 leads around 20-30 gets uploaded before i get the error...Its not a time out issue coz i have set it to 300 seconds. An i dont have access to error logs


Can someone please tell me what might be causing it and how to fix?

Thanks

[tanya]

Hi
It's difficult to guess the problem reason. Did you try to import in idle mode?

[livewire]

How do i go to idle mode?

[tanya]

Import > Step 1 > Properties > Execute in idle (for big data; via cron) (Check the box)

[livewire]

Hi

When i execute in idle mode, it says importing but none of the leads are getting imported

[tanya]

Did you check apache error log file? Espo logs as well.
Is it possible you have leads with the same ids?

[livewire]

I dont have access to apache error logs and there are no errors in the espo logs


I have around 1000 leads, when i select check for duplicates (checkbox not checked) and run import. After a few minutes i get the internal server error

When i select check for duplicates (checkbox not checked) and idle mode, not a single lead gets imported

When i disable duplicate check, within a few minutes all the leads get uploaded.

But i need to check for duplicates while uploading

[livewire]

Any help on this please?

[zenedee]

The first thing you need to know about an "Internal Server Error" is that the error can only be resolved by fixes to the Web server software. It is not a client-side problem meaning that the problem is not with your browser, your computer, or your internet connection. There are a number of causes for a 500 Internal Server Error to display in a web browser.

Zene