Module case does not pull field account.

[padilla]

hi
Did you do any customizations with entity Case or Account, what can destroy the logic? Try to reproduce it on demo espocrm.

Yes, I customized the name field so that at the time of the conversion from lead to account it would be populated with the lead information. How do I now to have this field select this custom?

[tanya]

hi
Did you do any customizations with entity Case or Account, what can destroy the logic? Try to reproduce it on demo espocrm.

[padilla]

Module case does not pull field account. When I click and select an account name it does not stay in the field, it is left blank.