Mass E-Mail Tracking

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  • tobias
    Senior Member
    • May 2016
    • 229

    Mass E-Mail Tracking

    Hi again,

    I'm not sure what to think of Espo's Mass E-Mail Tracking functionality.

    What we expected was:
    1) User clicks tracking link included in e-mail: [link-to-espocrm]?entrypoint=campaignurl&id=57bfe79fddfcc02c3&queue itemid=57c3efea120c62201
    2) Espo stores tracking information.
    3) Espo redirects the user to the URL assigned to the respective "Tracking URL" entity.

    However, 3) doesn't happen and hence, the user is shown/stuck with Espo's login page.

    Are we doing it wrong?
  • yuri
    Member
    • Mar 2014
    • 8417

    #2
    Hi,

    Your link is wrong. It must be?entryPoint=campaignUrl&id=57bfe79fddfcc02c3&que ueItemId=57c3efea120c62201
    If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

    Comment

    • tobias
      Senior Member
      • May 2016
      • 229

      #3
      Sorry, the URL got messed up by the editor.

      This is what it looks like:
      Code:
      entryPoint=campaignUrl&id=57bfe79fddfcc02c3&queueItemId=57c3f6882673ed2bc
      NB: We do not create this URL by ourselves, it's been generated from the snippet used in the email template:
      Code:
      {trackingUrl:57bfe79fddfcc02c3}

      Comment

      • yuri
        Member
        • Mar 2014
        • 8417

        #4
        Just tested. Added <a href="{trackingUrl:57bfe79fddfcc02c3}">Test Link</a> and it worked well
        If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

        Comment

        • tobias
          Senior Member
          • May 2016
          • 229

          #5
          Worked well as in "User being forwarded to a destination URL rather than being stuck with Espo login"?

          Comment

          • yuri
            Member
            • Mar 2014
            • 8417

            #6
            Forwarded to url.
            If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

            Comment

            • tobias
              Senior Member
              • May 2016
              • 229

              #7
              Yes, it worked well now - thanks a lot!

              Comment

              • Shawnh562
                Junior Member
                • Feb 2018
                • 2

                #8
                I'm having issues with the tracking code not redirecting t.... What am I missing? here is the code {trackingUrl:5a84445cac9db0e25}

                When I enter that instead of the URL it does not redirect to the PDF. Any help is greatly appreciated.

                Comment

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