"From" email address

[Michael]

I received emails from my personal email account but when I reply an email, the "From" email address is the email address used in the Outbound smtp setting.

The "From" field is a dropdown menu but I could not find a way to replying an email on another email address.

Please advise.

[yuri]

Set your smtp in Preferences.
Your user needs to have email address.

[Michael]

Noted. I found it. Thanks.

How about the group email account? Can I reply an email with one of the group email accounts?

[yuri]

No. We planned to add this ability in future. You can use only own email account and system one (if allowed).

[tobias]

+1 required too

[tobias]

Hi, any news regarding this feature?

A CRM should really allow a support team to use support@abc.com and a sales team to use sales@abc.com to reply to their respective users from a group account.

[bandtank]

Any progress on this? I worked around it for now by adding "support@abc.com" to every user's profile, but that's kinda painful.