Does not import some fields

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • ferradeira
    Member
    • Apr 2026
    • 41

    #1

    Does not import some fields

    When doing an import from a CSV, there are some fields it does not import, have no error and no message. Just does not import. How can I investigate it?
  • victor
    Active Community Member
    • Aug 2022
    • 1223

    #2
    Please provide more details (screenshots of an example import file with multiple records). If the import fails, at least in the latest version of EspoCRM the reasons are logged.

    Comment

    • ferradeira
      Member
      • Apr 2026
      • 41

      #3
      In this example I'm trying to import, update only, Quantity from the CSV to SQM, nothing happens and no errors, as you can see in the attachments.
      Attached Files

      Comment

      • ThomasB
        Senior Member
        • Mar 2022
        • 196

        #4
        Well, from the screenshot (import1.png) it looks like the quantity fields are empty in the CSV file. In Import4.png I can not see the collum names.

        Comment

        • ferradeira
          Member
          • Apr 2026
          • 41

          #5
          at least it should have imported one cell with quantity 9 in line 20. See attached import5.png
          Attached Files

          Comment

          • ThomasB
            Senior Member
            • Mar 2022
            • 196

            #6
            Best to provide more data. Which version of EspoCRM are you using. The field SQM. What field type is that? Is your CSV File in UTF-8 Mode?

            You could also enable more logging: https://docs.espocrm.com/administration/log/

            Comment

            • ferradeira
              Member
              • Apr 2026
              • 41

              #7
              Version 10.0.2. CSV File is in UTF-8 Mode. SQL is an integer.

              Comment

              • ferradeira
                Member
                • Apr 2026
                • 41

                #8
                There is no log for today. I updated to version 10.0.2 today. Do you think that has anything to do with it? Because I was able to import the other fields from the same CSV file yesterday.
                But now I cannot do an import update only.
                Attached Files

                Comment


                • victor
                  victor commented
                  Editing a comment
                  Please provide more details an example import file with some records. Replace sensitive data in it first.
              • ferradeira
                Member
                • Apr 2026
                • 41

                #9
                Attached
                Attached Files

                Comment


                • victor
                  victor commented
                  Editing a comment
                  Your file does not specify a "name" for each record.
                  For the test, I specified the Account column for "name" and everything imported without problems.
              • ferradeira
                Member
                • Apr 2026
                • 41

                #10
                Sorry, what do you mean by "your file does not specify a name for each record"?
                I was able to import Account column, Event, Exhibition Code, Hall, Booth but for example was not able to import FullName, FullMobile, Email, Quantity.
                I still don't understand why.

                Comment

                Working...