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Hi everyone,
I'm in the middle of setting up a new instance during the 30-day EspoCloud trial (ashlex.espocloud.com), and I've managed to lock myself out of the only admin account. Hoping someone here has seen this before.
What I did:
- I changed the admin account's username to "michael".
- The system indicated it would email me a password. That email never arrived (I'm guessing the account had no email address set, and/or outbound email was never configured on the instance).
Where I'm stuck:
- There's only one account on the instance — the admin — so I can't log in with a second user and reset it from Administration → Users.
- The "Forgot Password?" link doesn't appear on my login page at all, so I can't trigger a reset that way.
- Because this is EspoCloud (managed hosting), I don't have CLI or database access, so the usual fixes I've seen on the forum — bin/command set-password, editing the user table in phpMyAdmin, copying the passwordSalt from data/config.php — aren't available to me.
My questions:
1. Is there any way to recover admin access on an EspoCloud trial instance without CLI/DB access that I'm missing?
2. Is the missing "Forgot Password?" link definitely down to outbound email not being configured / recovery being disabled, or could something else hide it?
3. For anyone who's done a trial setup — is the only route here to contact EspoCloud support directly, or is there a self-serve option in the cloud panel I haven't found?
I'd love to get back to setting this up without losing trial time, so any pointers are appreciated. Thanks!
I'm in the middle of setting up a new instance during the 30-day EspoCloud trial (ashlex.espocloud.com), and I've managed to lock myself out of the only admin account. Hoping someone here has seen this before.
What I did:
- I changed the admin account's username to "michael".
- The system indicated it would email me a password. That email never arrived (I'm guessing the account had no email address set, and/or outbound email was never configured on the instance).
Where I'm stuck:
- There's only one account on the instance — the admin — so I can't log in with a second user and reset it from Administration → Users.
- The "Forgot Password?" link doesn't appear on my login page at all, so I can't trigger a reset that way.
- Because this is EspoCloud (managed hosting), I don't have CLI or database access, so the usual fixes I've seen on the forum — bin/command set-password, editing the user table in phpMyAdmin, copying the passwordSalt from data/config.php — aren't available to me.
My questions:
1. Is there any way to recover admin access on an EspoCloud trial instance without CLI/DB access that I'm missing?
2. Is the missing "Forgot Password?" link definitely down to outbound email not being configured / recovery being disabled, or could something else hide it?
3. For anyone who's done a trial setup — is the only route here to contact EspoCloud support directly, or is there a self-serve option in the cloud panel I haven't found?
I'd love to get back to setting this up without losing trial time, so any pointers are appreciated. Thanks!
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